WiFi Troubleshooting - Unable to connect to proxy server

Owned by Former user (Deleted)
Last updated: Jun 07, 2021 by Lyons, Andrew H
1 min read

Issue

When given error message "Unable to connect to proxy server" after successfully joining a network, follow the steps below to remove proxy server settings.

Resolution

Internet Explorer:

  1. Go to Settings > Internet Options > Connections > LAN Settings

  2. Under Proxy Server, uncheck the box next to "Use a proxy server for your LAN"

Google Chrome:

  1. Go to Settings > Click "Show Advanced Settings" > Network section > Change Proxy Settings... > Connections > LAN Settings

  2. Under Proxy Server, uncheck the box next to "Use a proxy server for your LAN"

Firefox:

  1. Go to Settings > Advanced > Network > Settings... button (under Connection)

  2. Select "No proxy" from the list of options.

Safari:

  1. Go to Safari tab > Preferences > Advanced > Change Settings > Proxies

  2. Make sure all settings are not checked

Mac System Preferences:

  1. Go to System Preferences > Network > Advanced > Proxies

  2. Make sure all settings are unchecked.

Windows Control Panel:

  1. Internet Options > Connections > LAN Settings

  2. Under Proxy Server, uncheck the box next to "Use a proxy server for your LAN"

Additional Information

Unexpected proxy settings can be a symptom of malicious software on a computer. If you find this, we suggest running a full scan with your antivirus/antimalware software.

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