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UAlbany students have access to 24/7 support directly from Brightspace including live chat, phone, and email. To access help, log into Brightspace and click on the icon on the bottom right of your screen.   See Get Help in Brightspace for more information. This is also known as the Brightspace Virtual Assistant. 

After you type in your question or concern, you will first be offered resources from the Brightspace Community. If those resources do not provide the help you need, you connect with a live support agent by live chat, email, or phone.

How to use Brightspace Virtual Assistant

Info

Can’t log in?  Can’t find your course?  Contact the ITS Service Desk.

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The video tutorials and written instructions below will help you learn how to complete common tasks in Brightspace.

Video tutorials

Written instructions

Basic navigation in Brightspace

Basic navigation in Brightspace

How to access and navigate course content  

How to access and navigate course content 

How to submit an assignment

How to submit and manage assignments

How to take a quiz or exam
(Note: All quizzes, tests, and exams will be called “quizzes” in Brightspace.)

How to take a quiz or exam
(Note: All quizzes, tests, and exams will be called “quizzes” in Brightspace.)

How to participate in discussions

How to participate in discussions

How to view grades and feedback 

How to view your grades

Full playlist of Brightspace tutorials for learners

Full libraryof written instructions for learners (List on left menu)

Brightspace Community Resources

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