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Non-Standard or Customized Configuration Workstations Requirements for all University-Owned Workstations

• Warranty: [to be specified]

  minimum 5

  • Reason for:

    • Covers the potential cost of repairs over the expected lifetime of the device

    • 5-year hardware warranty for Desktop and Laptop

    • Accidental (hardware damage: drop) for Laptop

• Enterprise Hardware:  Dell and Applelevel hardware

  • Reason for:

    • Enterprise class level hardware is higher quality and more reliable

    • Enterprise class level hardware support methods are consistent and predictable

  Windows version: [specify version we install]

  • Microsoft Windows Enterprise OS

  • Examples

    • Dell - Latitude or OptiPlex

    • Apple - iMac or MacBook Pro

• Recommended operating systems

  • https://albany.atlassian.net/l/cp/MgoD0V80

  • [others?]

• Please don’t use your Dell Premier portal

• Please contact ITS for all Dell purchasesCoordinate all computer purchases through ITS

Support Services

• ITS provides support to all University-owned computers

• Even in cases where the computer is not centrally funded, ITS will provide a quote, receive the order, ensure the assets are tagged and added to the ITS-managed inventory, and deploy the workstation.  The grant or departmental funding source will be charged-back or recharged for the purchase.  

• Computers to be purchased with RF funds will request a quote from ITS.

• ITS will securely surplus or scrap replaced computers with the Office of Asset Management

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