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Note
  • If the confirmation message states the password was set/reset for MyUAlbany and UNIX systems but was NOT set/reset for UAlbany Mail, you will only have access to MyUAlbany and not to the University email service.  Your email account may still be processing. Wait another four hours and then complete a the password set/reset process again.  The confirmation message should then include the statement that the password was set/reset for UAlbany Mail.
  • If the confirmation message states there is an error with the NetID and does not mention the password being set/reset for any system, your account has not processed.  You should wait until after 1pm on the next business day to complete the UAlbany Password Set/Reset. If after waiting until the next business day you are then still unable to successfully complete the password set/reset process, call the ITS Help Desk at 518-442-3700.

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