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Note
  • If the confirmation message states the password was set/reset for MyUAlbany and UNIX systems but was NOT set/reset for UAlbany Mail, you will only have access to MyUAlbany and not to the University email service. 
    • This
      may
      can occur because your email account
      may
      is still
      be
      processing. Wait another four hours and then complete the password set/reset process again. 
      The confirmation message should then include the statement that the password was set/reset for UAlbany Mail.

  • If the confirmation message states there is an error with the NetID and does not mention the password being set/reset for any system, your account has not been processed. 
    • New students must wait until
      after
      1pm on the next business day after their student record is
      activated
      completed by Admissions Office or the Bursor's Office before
      completing
      attempting the UAlbany Password Set/Reset. For example, if your student record was
      activated
      completed on Friday, you must wait until after 1pm on Monday to set your password.
    • If after waiting until
      An email is sent to a new student's personal email address when their UAlbany account is ready for activation. If you don't receive the email by 1pm on the next business day
      you are still unable to successfully complete the password set/reset process, call
      , contact the ITS Help Desk
      at 518-442-3700
      .

2.  Log on to MyUAlbany using your NetID and password.

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