Issue

After Signing the Access and Compliance Agreement (ACA) Outlook no longer receives email.

Resolution

1. Close Outlook
2. Open the Credential Manager, by typing "Credential Manager" in the search box on the taskbar.
   
3. Select Windows Credentials and then remove all Office 2016 or Office 2015 Generic Credentials
   
4. Open Outlook

Additional Information

If you continue to have trouble please contact the ITS Service Desk.

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