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Comment: Step 5: check the GP system extensions

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  1. Open a web browser and go to https://uavpn.albany.edu
  2. Log in with your University at Albany NetID and password.
    GlobalProtect web page login fields

  3. Download the appropriate GlobalProtect client for your operating system (Mac 32/64-bit GlobalProtect Agent).
    GlobalProtect download options after logging in

  4. Run the GlobalProtect setup application (GlobalProtect.pkg) and click Continue to begin.
    Weclome to GlobalProtect Installer
  5. Click Continue to install the GlobalProtect client.
    Continue link imageImage RemovedImage Added
  6. Click Install to proceed with the the installation.

    Install link image
  7. Enter password when and click Install Software when prompted.
    Apple User ID and Apple password screen
  8. IMPORTANT: BEFORE using GlobalProtect, go to Apple Menu -> System Preferences -> Security & Privacy and click "Allow" to let the software from Palo Alto Networks to run.

    Info

    This must be performed within 30 minutes of completing the installation and before running the application to connect.

    If you do not have this setting, continue on the steps.

    General tab showing Allow button
    More information about this security feature: https://developer.apple.com/library/archive/technotes/tn2459/_index.html

  9. A GlobalProtect window should appear in the upper-right menu bar.  If not, click the icon that appears to resemble a Globe. Enter the portal address uavpn.albany.edu
    Portal Address screen
  10. Sign in with your University at Albany NetID and password.
  11. You should see a GlobalProtect window stating that you are now connected
    Connected Status screen

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