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A: Software Center will only update to install the latest operating system your computer can support. You can safely install whichever update is listed there (is this true?).
Q: If all computers need to upgrade to Windows 11, why am I installing Windows 10 22H2?
A: Windows 10 22H2 will ensure your computer is running a supported operating system until June 2024. ITS will work with your department on how to complete your transition to Windows 11.
Q: When I went to Software Center, I didn't see Windows 11 or Windows 10 22H2. What should I do?
A: Contact the ITS Service Desk for assistance.
Q: How long does installation take?
A: Provide time frame. Some places indicated it takes longer if you go find it in Software Center than if you wait for it to show up automatically.
Q: Can installation be delayed?
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A: No. ITS recommends installing the update during lunch or at the end of your business day to minimize disruption.
Q: Why should I install the update now if it is going to be pushed later?
A: Initiating the installation gives you more control over the process. You can install let you decide when to update your computer. Install the update during lunch, at the end of the day, or any time that is convenient for you. If you wait until the update is pushed, it will install it automatically, be installed automatically at a time which may inconvenience you.
Q: Will all my software work?
A: Software that is part of the University's standard computing image will work. Older specialized software or applications may not be compatible with Windows 11. If you have any concerns, please contact the ITS Service Desk.
Q: Why do I have to upgrade?
A: Running a supported operating system is required by SUNY and University policies. It's also industry standard and best practice, as it ensures your computer will receive critical security and privacy updates , and be compatible with the latest apps.
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