Page Comparison

Getting Started with Brightspace

• Assistance for Instructors on effective use of Brightspace
• Brightspace user account creation
• Brightspace course creation
• Brightspace course enrollment

Common Service Requests or Issues:

• <List the common service requests or incidents here linking to the appropriate child page that provides self service FAQs or Instructions>

Features:

• <If this page is designed for one service, you can add ~3 features.>Request help from ITS for common Brightspace issues.

Features:

• Automatic Brightspace course creation each semester/session for the full Schedule of Classes.
• Regular synchronization of class roster, including instructors and adds/drops, performed throughout each semester.
• Embedded self-help documentation and tech support agents on every Brightspace page (see Get Help).
• 3rd party add-on tools expand already robust Brightspace capabilities.

More Information:

• Contact the ITS Service Desk

Quick Login: https://brightspace.albany.edu

Get Help

The Get Help feature at the bottom-right of each Brightspace page is where you'll find self-help resources, community-based solutions and tips, and contact a technical support agent at any time.

Related Articles:

• <Link to other popular articles or information>

• <FAQs>

• <Instructions>
• <Relevant policies may be added>
• <Delete this section if there are no related articles>

  3rd Party Tools

• ITS Procedures and Administration of Brightspace

• Brightspace Feature Updates and Product Roadmap

Related Requests:

• <url to form for requesting the Service Offering>

• <Delete this section if there are no related forms or Requests>

  Request a Course Development shell

• Request to combine multiple classes into one Brightspace course offering