Content Comparison

Issue: A print job was sent to the color printer but does not print and disappears from the queue.

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1. On a Windows computer, go to print the document.

2. Under Printer select Microsoft Print to PDF.

3. Ensure that the Page Sizing & Handling radio button is set to Fit.

4. Click Page Setup... at the bottom lef.

5. Ensure that the Paper size is set to Letter (the 8.5” x 11” size).

6. Click Print to save this document as a PDF.

7. Go to print.albany.edu and upload the new PDF to your profile.

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Setting Size of Documents and Convert a File to PDF on a Mac

1. On a Mac, go to print the document.

2. Ensure that the Paper size is set to “Letter” (the 8.5” x 11” size).

3. In the bottom left, make sure PDF is selected.

4. Click Print to save this as a PDF.

5. Go to print.albany.edu and upload the new PDF to your profile.

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