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Using Duo Mobile Passcodes

Tip
titleUsing Duo Passcodes

Use the Duo Mobile app to generate passcodes that can be used if you don't have a cellular or Wi-Fi connection.  Passcodes are useful for domestic as well as international travel. Passcodes never expire, but they can only be used once, and must be used in the order they are created. If generating more than one at at time, be sure to save them in a secure location.  Watch how to Authenticate with Mobile Passcodes - Duo Security. 

Generate Passcodes in the Duo Mobile App

  1. On your device, launch the Duo Mobile App

  2. The Passcode is displayed in the form of 6 dots (......).  Tap 'Show' to display 6-digit passcode.



  3. Tap 'Refresh Passcode' to generate another passcode for future use. Passcodes must be used in the order they were created.

Log in with a Passcode

  1. When prompted for two-step verification, select 'Other Options'.  Ignore the number displayed.


  2. Select Duo Mobile Passcode


  3. Enter the Passcode displayed from your mobile device into the Passcode box and select 'Verify'.


  4. You will receive a 'Success! Logging you in...' message.
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If you have already used a passcode, Duo will let you know "This passcode has already been used."  You will need to either generate a new passcode or use the next one you have saved. Passcodes must be used in the order they are created.




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Hardware Token

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Tip

To use a Hardware Token, contact the ITS Service Desk. We'll let you know when your new Token is ready to use. 

Using a Hardware Token

  1. Log in with your NetID and password.
  2. Select 'Other Options' then select 'Hardware Token' from the Device list.
  3. Press the green button on your Hardware Token to get a  6-digit passcode.
  4. A 6-digit code will display on your token to 'Enter a Passcode' in the passcode box.  Select 'Verify'.
  5. If you are on a personal trusted device, we recommend selecting 'Yes, trust browser' to reduce the number of times you are prompted by Duo.  If you are on a public device, be sure to select 'No, do not trust browser'.
  6. You will see a 'Success' message after proper verification and be brought to the UAlbany application you were trying to log into.


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