...
UAlbany students have access to 24/7 support directly from Brightspace including live chat, phone, and email. To access help, log into Brightspace and click on the 
icon on the bottom right of your screen. See Get Help in Brightspace for more information. This is also known as the Brightspace Virtual Assistant.
After you type in your question or concern, you will first be offered resources from the Brightspace Community. If those resources do not provide the help you need, you connect with a live support agent by live chat, email, or phone.
How to use Brightspace Virtual Assistant
| Info |
|---|
Can’t log in? Can’t find your course? Contact the ITS Service Desk. |
...
The video tutorials and written instructions below will help you learn how to complete common tasks in Brightspace.
Video tutorials | Written instructions |
|---|---|
How to take a quiz or exam | How to take a quiz or exam |
Full playlist of Brightspace tutorials for learners | Full libraryof written instructions for learners (List on left menu) |
Brightspace Community Resources
...