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Action

To add your UAlbany Mail account to the Mac Mail app, follow the instructions below.

Info

MacOS macOS 10.14 Mojave and later is required.  If you cannot upgrade to 10.14 or later, you can access your UAlbany Mail in Outlook on the web in a web browser at https://mail.albany.edu. 

Note

Please note that ITS does not recommend using Apple Mail. Outlook for Macis recommended and supported.

Instructions

  1. Open Mail.

    1. If you have one or more e-mail accounts added already, click on Mail, then Add Account..., then click + under Accounts:

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    1. Image showing the Mail menu in the screen's upper left and option to click the Add Account choiceImage AddedImage showing the list of accounts (blank at the time) and the plus-sign button at the lower left to add an account.Image Added
  1. Choose the account type Exchange and click Continue:

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  1. Image showing the list of account providers from which to choose, including Exchange, which is the choice in this case.Image Added
  2. Enter your name and UAlbany Mail address, then click Sign In:

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  1. Image Added
  2. Log in using your NetID and password

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  1. Image showing the UAlbany single sign on screen with fields for NetID and password when using Modern authenticationImage Added
  2. Complete your 2-step authentication using Duo.

  3. If everything works, you will see a screen similar to the one below. Check the boxes for the services you want to synchronize to your Mac andclick Done

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  1. Image showing the final screen in adding an account where services may be selected, including Mail, Contacts, Calendar, Reminders, and NotesImage Added
  2. Close the mail preferences window. Your mail, contacts, and appointments should automatically begin to download. This process may take several minutes before you see any mail.

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