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What you need to know

Overview

All devices on the University network must be running on a supported operating system. On June 1, 2024, ITS will begin pushing required Win11 upgrade and Win10 updates to all university-owed computers. Computers that are too old to accommodate Win11 will receive a Win10 update instead.

Upgrade/Update before June 1 to minimize disruption

Update your university-owned machine beginning on May 1, 2024 to minimize disruption to your work. Do this yourself using your computer's Software Center, or contact the ITS Service Desk for assistance.  ITS strongly suggests installing the appropriate updates before leaving for the summer to minimize disruption when you return in the Fall.

Get Started

  1. On May 1, 2024, the appropriate Win11 upgrade or Win10 update will be available in your computer's Software Center. Insert info about how to find/use Software Center.
  2. Select and follow the prompts to install.
    1. Software Center - Windows 11 Enterprise 22H2  In-Place Update
    2. Updating Windows 10 to version 21H2
  3. If you would like assistance, contact the ITS Service Desk. If you have questions, visit our FAQ page.


What happens after June 1, 2024

Computers will receive the required update automatically. Installation can begin any time and will start without warning.  Once the install begins, they cannot be stopped. As updates take ~90 minutes, this can be highly disruptive. Avoid interruptions by installing upgrades/updates early.

Three ways to upgrade (not sure this is needed)

Upgrade/Update OptionsInstructionsTip/Notes
Self-service via Software Center

We have these instructions; not sure they are all relevant or which are the right ones:

  • Backup all data before starting the upgrade/update.
  • As the upgrade takes up to  3 hours, ITS recommends starting the process at the end of the business day. Leave the machine on so it upgrades overnight, minimizing customer downtime.
  • Once the upgrade is complete, follow these instructions to make sure your computer.
Request remote assistanceContact the ITS Service Desk.ITS will work with you remotely to complete the upgrade/update.
Request in-person assistanceContact the ITS Service Desk.ITS will schedule an appointment to come to your location to complete the upgrade/update.
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