Team Dynamix Client Portal FAQs

Overview

On June 30, 2025, ITS is introducing TeamDynamix, a new ticket management system.

Open tickets will be moved automatically to the new system. If you have an open ticket with ITS, you will receive an email assigning a new ticket number to your request. ITS will complete your request in TeamDynamix.

Emails from TeamDynamix tickets come from tdx-notifications@albany.edu. Replying to that ticket notification via email will send the reply to tdx-replies@albany.edu.

Submit an ITS Service Desk request, email askit@albany.edu, or call (518) 442-3700. Do not email new requests to tdx-replies@albany.edu.

Login to the TeamDynamix Client Portal and select the title of the ticket request. Once the ticket request is open, add a comment, an attachment, or withdraw the request. (A link to the portal is also included in ticket request emails sent from tdx-notifications@albany.edu).

New - Your ticket is entered and awaiting assignment to the ITS team who will address the issue.
In Process - Your ticket is assigned to the team who will work on the issue. and ITS will respond to you shortly.
Waiting on End-User - Your response is required before ITS can continue working on your request.
Waiting on Vendor - A vendor response is required before ITS can continue working on your request.
On Hold - Other - Check the ticket feed for details.
Completed - ITS believes the issue is resolved. If the issue is not resolved to your satisfaction, keep this ticket active by replying or updating it within 7 days.
Cancelled - The ticket was canceled at your request.