Team Dynamix Client Portal FAQs
Overview
TeamDynamix is the ticket management system used by ITS.
Frequently Asked Questions (FAQ)
How do I login to TeamDynamix Client Portal to track my ticket requests?
How do I update my ticket request in the TeamDynamix Client Portal?
Who will I receive ticket notifications from?
Emails from TeamDynamix tickets come from tdx-notifications@albany.edu. Replying to that ticket notification via email will send the reply to tdx-replies@albany.edu.
How do I submit a ticket request to ITS?
Submit an ITS Service Desk request, email askit@albany.edu, or call (518) 442-3700. Do not email new requests to tdx-replies@albany.edu.
How do I login to TeamDynamix Client Portal to track my ticket requests?
Log into TeamDynamix Client Portal, which displays all your ticket requests.
How do I update my ticket request in the TeamDynamix Client Portal?
Login to the TeamDynamix Client Portal and select the title of the ticket request. Once the ticket request is open, add a comment, an attachment, or withdraw the request. (A link to the portal is also included in ticket request emails sent from tdx-notifications@albany.edu).
What is the status of my ticket?
New - Your ticket is entered and awaiting assignment to the ITS team who will address the issue.
In Process - Your ticket is assigned to the team who will work on the issue. and ITS will respond to you shortly.
Waiting on End-User - Your response is required before ITS can continue working on your request.
Waiting on Vendor - A vendor response is required before ITS can continue working on your request.
On Hold - Other - Check the ticket feed for details.
Completed - ITS believes the issue is resolved. If the issue is not resolved to your satisfaction, keep this ticket active by replying or updating it within 7 days.
Cancelled - The ticket was canceled at your request.