Action

The Temporary Internet Files (or cache) folder contains web page content that is stored on the computer's hard disk to facilitate quicker viewing of pages. This cache permits the browser to download only the content that has changed since the web page was last viewed, instead of downloading all content each time the page is displayed. Periodically, you should delete the files in the Temporary Internet Files folder.

NOTE: We recommend that you clear the browser's cache and, when the process completes, close any open windows, quit/exit the browser and then relaunch the browser.

Depending on the service being used, you may also need to clear cookies or enable cookies in the browser
Check browser settings for compatibility with MyUAlbany, UAlbany Mail and Blackboard

Instructions

In most browsers (not Safari, though), the keyboard shortcuts below may open the dialog box needed, saving some steps:

Windows: Ctrl + Shift + Delete
MacOS: Command + Shift + Delete

Firefox

Select Firefox menu >Settings
Select Privacy & Security link
Select Clear Data button in the Cookies and Site Data section
Check the box for Cached Web Content and uncheck the other boxes
Click Clear button

Chrome

Select Chrome menu > Settings
Select Privacy & Security link
Select Clear browsing data link under the Privacy and security section
Select "All time" from the "Time range" drop-down menu
Check the box for Cached images and files and uncheck the other boxes
Select Clear data button

Safari

Select Safari menu > Clear History and Website Data
Select All history from the Clear drop-down menu
Select Clear History

This will clear all cache, cookies, and history from Safari.

Edge

Select Edge menu>Settings
Select Privacy, search, and services link
Select Choose what to clear button under Clear browsing data section
Select "All time" from the "Time range" drop-down menu
Check the box for Cached images and files and uncheck the other boxes
Select Clear now button

Internet Explorer

For Windows 8/8.1, you will need to launch Internet Explorer in Desktop Mode. In Windows 8 mode, click the "Page Tools" icon (wrench) and select "View on the desktop."

Select Tools > Internet Options.
Select Delete... under Browsing History on the General tab.
On Delete Browsing History window, uncheck Preserve Favorites website data
Note: Unchecking Preserve Favorites Website Data will allow the Cookies to be removed for Favorites too; it will not remove your Favorites.
Check the box for Temporary Internet Files. The remaining items can be left unchecked.
Select Delete.

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Web Browser - How to clear temporary files or cache