Get Ready with ITS - Student Guide to Technology at UAlbany

Welcome to the University at Albany!

Contact the ITS Service Desk for assistance with campus IT services!

Log In

Activate your UAlbany account to set your Password and get your NetID. You will then be able to log in to most IT services by going to MyUAlbany.

Never share password information with anyone; it keeps your data and files safe.

2-Step Login

You will be prompted to set up your 2-Step with Duo. This provides a security layer beyond just your password.

We recommend using the free Duo Mobile app for the best security and easiest use.


UAlbany Mail is part of Microsoft’s Office 365 for Education and is an official contact method for the University. If you don’t already know your University e-mail address, you can see it in MyUAlbany in Other Links > Email Address.

To connect to UAlbany Mail on a smartphone, tablet, or computer go to Getting Connected - UAlbany Mail.


Zoom offers video and audio conferencing with screen-sharing and other meeting features. It is important that you activate your Zoom account in the UAlbany campus license.

  1. Go to

  2. Click the Sign In button

  3. You can then download the Zoom app for your computer and or mobile device sign in (always choose to Sign in with SSO, not your e-mail address)

For details and instructions, go to Zoom.


Brightspace is UAlbany's Learning Management System (LMS). Brightspace has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser.

File Storage

Office 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business.


There are many computers with common and specialty software available for use on campus. Locations include the University libraries.

ITS recommends purchasing a Windows PC with the following specifications:

  • A minimum of 8 GB RAM (16 GB is preferred)

  • At least 256 GB hard drive space (consider if you may need more)

  • A microphone and camera (built-in or purchased separately)

We suggest only using Chromebooks, tablets and other portable equipment as secondary devices.

WiFi and Networking

UAlbany WiFi is the secure wireless service used on campus. Log in with your NetID and Password.

To connect to UAlbany WiFi, the following general steps should help:

  1. In Settings, view the available wireless networks

  2. Choose UAlbanyWiFi

  3. Enter your UAlbany NetID and Password

  4. The connection should complete and reconnect automatically when you are in range of UAlbanyWiFi

For detailed instructions, go to Getting Connected - UAlbany WiFi.

For WiFi and internet access in campus residences, contact Apogee support 24/7 at 866-478-8861 or


In the three University libraries, ITS has computers with Microsoft Office and academic software.

Microsoft Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on up to 15 of your computers and mobile devices. For details and instructions, go to Microsoft 365 Apps.

Additional information about software available to the University Community in the ITS Software Catalog.

VPN for off-campus access

Virtual Private Network (VPN) allows secure access to some UAlbany resources from off campus. For details and instructions, go to VPN (Virtual Private Network).


Students print for free with our Student Printing service in the University Libraries and George Education Center. Get your Student Printing Passcode, send jobs to print, and release them at any Student Printer location.