Troubleshooting Issues with Zoom Workplace

• I am the host of a meeting but when I try to start the meeting I scheduled, I see the message: "Waiting for the host!"

• When I try to join a meeting using Internet Explorer, I receive an error message that states "Cannot continue. The application is improperly formatted."

• I recorded my Zoom meeting. Where do I find the recording?

• The video in my Zoom meeting recording is freezing on playback.

• I entered my email address and password to log in. I know it is correct, but I get an error and now my Zoom account is locked.

• Can I host concurrent Zoom meetings?

• There is an audio echo/feedback in my meeting.

• My audio is not working on my iOS or Android device.

• I'm connected to wifi and experiencing issues.

• I cannot start my Zoom meeting. When I click Start Meeting, Zoom never launches.

• I cannot launch my Zoom meeting in Blackboard using Firefox.

• Firefox is my default browser and Zoom will not launch.

• Zoom crashed during a meeting and disappeared, or Zoom is installed and won't launch.

• Some of my meeting attendees cannot join Breakout Rooms.

• I have an outdated version. I want to update, but I cannot sign into Zoom.

• How do I uninstall and reinstall Zoom on my device?

• I am using an iPad and trying to join my Zoom meeting, but I receive an error: Unable to connect. (Error code: 5003)

• I tried to register/join a UAlbany hosted Zoom meeting, but receive an error, “This meeting is for authorized registrants only. Please enter another email address.”

• More troubleshooting advice directly from Zoom

  
  
  

If you are the host trying to start the meeting, and you are prompted that you are "Waiting for host!", you are logged in to another account that is not associated with the currently scheduled meeting.  Please log out and then log in with the account that you originally scheduled the meeting with.

Please try the following troubleshooting steps.

Please do not use your UAlbany Mail credentials to sign into Zoom. You must sign in at albany.zoom.us. You may also use the SSO option on the zoom.us or from your mobile device. Please contact askIT@albany.edu to unlock your Zoom account or you must wait 30 minutes for your account to be available.

The Zoom meeting recorded file is stored locally on the meeting host's computer that recorded the Zoom meeting. The file can only be accessed on that computer.

We recommend using Chrome, Edge, or Safari instead of Firefox to play back Zoom meeting recordings. This is a known an issue with Firefox on Windows and the compatibility of Zoom's video recording format.  If you need to use Firefox, as a workaround, the meeting organizer can enable Optimize the recording for 3rd party video editor in their Zoom recording settings. This feature will not affect previous recordings but only new ones.
 

Yes, you can host concurrent Zoom meetings, but you can not be in both meetings at the same time. Please learn more about hosting concurrent meetings.

To find the source of the audio feedback, the meeting host can mute all attendees.

https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues

https://support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser#h_42abf148-31fd-4448-aa85-352182fbb802

Go to Blackboard.albany.edu, click on the shield to the left of the url. Uncheck Enhanced Tracking Protection is ON for this site and try to start the Zoom meeting again.

Go to Settings in Firefox. Click on Applications then select Zoommtg. Change the option to Use Zoom Meetings (default).