Desk and Wall Phones
Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities.
Break/fix equipment repairs submitted by 11:30am are usually responded to the day they are submitted. Issues sent in after 11:30am may be processed the following day.
Service requests will usually be scheduled within 2-5 business days of receipt of needed information.
Overview:
Need a phone change? Just open an ITS Service Desk request
Moving your VoIP phone is now quick and easy! Just follow these instructions to plug it in elsewhere.
Access your voicemail box from off campus by dialing (518) 442-3305
Your directory number in Outlook, Jabber, and on the web directory is integrated with HR
Caller ID is your actual phone number
Call History is recorded on your phone
Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone
Features:
Self Care Portal can be used to manage settings and features
Local and long-distance (continental US) calling; international calling available by department request
Dial 8 for off-campus calls
Caller ID
Voicemail/UAlbany Mail integration
Speakerphone and conferencing (up to six callers) capabilities
Mobile options allow use of a University phone number from any location using Jabber
Single Number Reach. Set a University number to ring to multiple devices (desk phone, home phone, cell phone, etc.) at the same time
Answer up to five extensions on a single phone
Desk phones can use any active University network jack without interruption or a number change
911 calls automatically provide UPD with building and room location
Phone Models:
Office desk phones: Cisco 8841, 8851
Wall-mounted phones: Cisco 69xx series
Outbound caller ID for off campus calls is your University phone number
Call history
Self-help and support:
Phones:
Contact Centers/Call Centers:
From off campus, you must connect to the university network via VPN to use Finesse.
Before logging into Finesse, please make sure to log into Jabber first.