Desk and Wall Phones

Owned by
Mike Grosshandler
Last updated: Dec 12, 2022
3 min read

Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities. 

Break/fix equipment repairs submitted by 11:30am are usually responded to the day they are submitted. Issues sent in after 11:30am may be processed the following day.

Service requests will usually be scheduled within 2-5 business days of receipt of needed information. 

Overview:

  • Need a phone change? Just open an ITS Service Desk request

  • Moving your VoIP phone is now quick and easy! Just follow these instructions to plug it in elsewhere.

  • Access your voicemail box from off campus by dialing (518) 442-3305

  • Your directory number in Outlook, Jabber, and on the web directory is integrated with HR

  • Caller ID is your actual phone number

  • Call History is now recorded on your phone

  • Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone

Features:

  • Self Care Portal can be used to manage settings and features 

  • Local and long-distance (continental US) calling; international calling available by department request

  • Dial 8 for off-campus calls

  • Caller ID

  • Voicemail/UAlbany Mail integration

  • Speakerphone and conferencing (up to six callers) capabilities

  • Mobile options allow use of a University phone number from any location using Jabber

  • Single Number Reach. Set a University number to ring to multiple devices (desk phone, home phone, cell phone, etc.) at the same time

  • Answer up to five extensions on a single phone

  • Desk phones can use any active University network jack without interruption or a number change

  • 911 calls automatically provide UPD with building and room location

  • Phone Models:

    • Office desk phones: Cisco 8841, 8851

    • Wall-mounted phones: Cisco 69xx series

  • Outbound caller ID for off campus calls is your University phone number

  • Call history

Training and support:

Phones: 

Contact Centers/Call Centers: 

From off campus, you must connect to the university network via VPN to use Finesse.

Before logging into Finesse, please make sure to log into Jabber first.







Telephone Recharge Budget Line

ITS does not keep track of phone lines per account anymore. The fee is based on the historical average cost for phone service for each department. In 2019, the campus upgraded to a new phone system, which is a technology integrated with the network. What used to be a phone fee is really now an IT Services Fee, but ITS has yet to fully define a billing model with the Budget and the Internal Controls Offices. In the absence of a new charge model, the IT fee will remain the same for each school and department, as in the past 3 years. This funding serves various areas of ITS, not only the phone service, therefore the fee will not change if the number of phones increases or decreases and is not influenced by the phone usage.