Unable to Reset Password on a Windows Computer
- Yates, Bry-Ann
- Lyons, Andrew H
Issue
When I attempt to reset my password using Ctlr-Alt-Delete on a Windows computer I receive the following error message.
First things to try
Please make sure you are using a new unique complex password following the rules listed below.
Rules
Your password MUST be at least 12 characters and no longer than 16 characters
Your password MUST contain at least one character from each of the following categories
lowercase letter (a, b, c, ... through z)
uppercase letter (A, B, C ... through Z)
number (0, 1, 2 ... through 9)
special symbol ( ~ ` ! @ # $ % ^ & * - = + ( ) [ ] { } | \ : ; ' " , < . > / ? )
The password CANNOT contain
your first name, last name, or any part of your primary, chosen name.
your NetID
any part of your entire email address (i.e jsmith@albany.edu)
Albany, ualbany, etc.
the special symbol { as the first character
any spaces or accented letters
4 or more of the same character in a row
personal email address
You CANNOT use a password that has been previously used.
The password should not contain any personal information such as your birthday or phone number.
To help prevent unauthorized access to your account, your UAlbany password should be unique.
Passwords are case-sensitive.
Troubleshooting and information collection
Using the University's Password Reset app is the preferred method for changing your password, since it provides more granular and detailed error messages, with further explanations being provided at Password Reset Error Messages.
Please attempt to change your password using the Password Reset app. For instructions on how to use the password reset page please visit How to Set or Reset Password and Obtain NetID.