Issue

You receive a "Sorry, another account from your organization is already signed in on this computer." error when signing in to a Microsoft Office 365 app.

Resolution

1. If you see an error like this when signing in to Office:

   Open

   

2. Click Cancel to close the error window.

3. In the Office app you have open (Word, Excel, etc.) go to File > Account.

4. Click Sign Out.

5. Close all Office/Microsoft 365 apps.

6. Open an Office app (Word, Excel, etc.) and go to File > Account.

7. Click Sign in and sign in with your UAlbany account credentials.  

8. If prompted, select Work or school account:

   Open

   

9. Once you have completed these steps, you should be able to use Microsoft 365.