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Get a Duo Bypass Code and Activate Device - New Users

Get a Duo Bypass Code and Activate Device - New Users

  1. Obtain a Bypass code, and

  2. Activate your Duo mobile device!

Are you new to UAlbany and Duo and are now being prompted for a Bypass code like the image below when attempting to access a UAlbany service? 

Duo login screen prompting the user to enter a bypass code with a Verify option.

Instructions to finish setting up your mobile device in your account

NOTE

Once you obtain the bypass code, be sure to finish the 'Activate your mobile device section' to complete the activation of your device.  Do not merely visit the UAlbany service you were trying to obtain access to, or you will need to repeat the bypass code process every time you need to use a UAlbany service.

Obtain a Bypass code

  1. Navigate to UAlbany's Get a Duo Bypass Code.

  2. Enter your SSN or Albany ID, DOB, PIN and Select ‘Next’

    University at Albany page showing fields to enter SSN or Albany ID, date of birth, and PIN with a Previous and Next option.

     

  3. If you Forgot your Pin, please follow the Instructions to request Pin.

  4. Copy and store your Duo Bypass code in a secure location. Take note of the provided Bypass use-case scenarios with helpful links. 

    University at Albany confirmation page displaying a bypass code stating it is valid for 24 hours with links for using the bypass code to add a new device, access university IT services without your device (use bypass code), and remove or delete a device.

     

  5. An email will be sent to your inbox, once Bypass code is generated.

    Email from University at Albany IT Services displaying a bypass code stating it is valid for 24 hours with links for using the bypass code to add a new device, access university IT services without your device (use bypass code), and remove or delete a device.

     

  6. Next, be sure to continue the steps below to activate your mobile device!

Activate your mobile device

  1. Go to the Duo Device Portal and log in with your NetID and Password.

    University at Albany login page over campus photo including a fountain.

     

  2. Enter your newly generated Bypass code into the box and select 'Verify'

    Duo login screen prompting the user to enter a bypass code with a Verify option.

     

  3. Add a new device by following the onscreen prompts.

    1. To add a new device select Add a device.

      Duo device management page showing an Add a device option highlighted in red on the right.

       

  4. Select the recommended Duo Mobile option.

    Duo adding a device page recommending Duo Mobile as the option.

     

  5. Enter your phone number and select 'Continue'

    Duo screen to enter your phone number and a Continue option in the red box.

     

  6. Verify your phone number and select Yes, it's correct.

    Duo verification screen asking if your phone number is correct with a Yes, it's correct option in the red box and a No, I need to change it option.

     

  7. Download Duo Mobile if you haven't already done so.  Once downloaded, select Next.

    Duo setup screen instructing you to download the Duo Mobile app showing links to the App Store and Google Play and a Next option in the red box.

     

  8. Decision Time: Is your preference to Email yourself an activation link (easiest method) or Scan the QR code? Follow instructions in the table below for either method.