UAlbany Mail - Individual Mailboxes

Getting Started with My Email:

• How do I access my email for the first time?

• My email account is locked / I can’t log in

• Receiving Error "Outlook Cannot Connect to Server"

Managing My Mailbox:

• I can’t find an email message

• I need help exporting or archiving my email

• I need help viewing a shared calendar

Sending and Receiving Email:

• I’m missing or not receiving emails

• I can’t send email / my email is blocked

Optional Paid Features:

• Manage email and meetings with Microsoft 365 Copilot

• Request Microsoft 365 Copilot (paid license)

Service catalog entry for UAlbany Mail - Individual Mailboxes

Related Articles:

• Accessibility for Outlook

• Getting Connected to Your Personal Mailbox

• Using Email

• Using Calendars

• Working with a Shared Personal Mailbox or Calendar

• Address Book, Groups and Contacts

• Spam Filtering

• Account Lifecycles

Policies and Related Documents:

• University Email Accounts and Electronic Communications

• Responsible Use of Information Technology Policy

• UAlbany Mail Retention Policies