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- General Information can be found online at www.albany.edu/its
- Call the ITS Help Desk at 518-442-3700
- Visit the ITS Help Desk in Lecture Center 27
To report a broken jack in the dorms, call the Residential Student Help Line at 442-4588.
For assistance with Wi-Fi and internet access in the dorms, call the the Residential Student Help Line at 518-442-4588 or go to or contact Apogee online at www.myresnet.com.
For assistance with cable TV in the dorms, call Time Warner at 1-844-725-4339. Identify yourself as a University at Albany student calling about your Cable TV service.
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