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- General Information can be found online at www.albany.edu/its
- Call the ITS Help Desk at 518-442-3700
- Visit the ITS Help Desk in Lecture Center 27
To report a broken jack or problem with service on Red Phone in the dorms, call the Residential Student Help Line at 442-4588.
For assistance with Wi-Fi and internet access in the dorms, call the Residential Student Help Line at 518-442-4588 or contact Apogee online atcontact Apogee at 1-866-478-8861 or www.myresnet.com. Apogee support is available 24/7.
For assistance with cable TV in the dorms, call Time Warner at 1-844-725-4339. Identify yourself as a University at Albany student calling about your Cable TV service.
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