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Submitting a telephone request:

ITS has retired the use of the "Telephone request form" for use with the new phone system.

To submit a new request, please create a service desk request at www.albany.edu/its/help or email askIT@albany.edu with "Telephone Request" as the subject line. If in doubt, feel free to submit a service ticket and we'll walk you through what information we need to complete your request.

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• Extension number
• Device type - Telephone, Jabber for desktop, Jabber for cell phone, Conference phone, panic button, emergency phone etc.
• Change requested - See list below
• Location - Building, Room, Jack
• Name, NetID, email address of person to be assigned to phone (Optional)
• Line Appearance - Does this device need to be able to pick up other people's lines?
• Voicemail - Does this device need a voicemail box?
• Calling capability - Does this device need to call outside of the Continental US?
• Other notes

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