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Submitting a telephone request:

To submit a new request, please create :

1. Create a service desk request

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1. :
   1.  https://www.albany.edu/its/

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1. 1. form.php OR
   2. Email askIT@albany.edu with "Telephone Request" as the subject line.

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2. Include the following:
   1. Extension number (For existing phones)
   2. Location - Building, Room (For new activations)
   3. Name, NetID, email address of person to be assigned to phone
   4. Change requested - See list below

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1. Optional for special requests:
   
   1. Device type - Telephone, Jabber for desktop, Jabber for cell phone, Conference phone, panic button, emergency phone etc.
   2. Line Appearance - By default, new phones are provided with the new number unless otherwise requested. 
   3. Voicemail - By default, users get a voicemail box, phones assigned to "vacant" don't.
   4. Calling capability - Default is Continental US

Types of requests that ITS completes:

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• Activate a new phone, desktop Jabber account, or Mobile Jabber account
• Update the voicemail settings on whether a phone has voicemail or not
• Update a phone for a person leaving your department or joining your department.
• Update the line appearances or other programming on the phone
• Update the 911 location when phones are moved to a different location.
• Update the calling capability to International
• Disconnecting a phone

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