Welcome to the University at Albany!
Information Technology Services (ITS) provides technology resources you’ll need for the duration of your studies. You can start using campus IT services right away.
Get Help
ITS offers help with the services listed below and more. For more details about services or to obtain help, please contact us.
- General Information can be found from www.albany.edu/its/help
Residential Student help:
- For assistance with Wi-Fi and internet access in the dorms, contact Apogee at 1-866-478-8861 or www.myresnet.com. Apogee support is available 24/7.
- For assistance with cable TV in the dorms, call Spectrum at 1-844-725-4339. Identify yourself as a University at Albany student calling about your Cable TV service.
Services
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Log InActivate your UAlbany account to set your Password and obtain your NetID. You will then be able to log in to most IT services by going to MyUAlbany
Learning Management SystemBlackboard is UAlbany's Learning Management System (LMS). Blackboard has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser. When you have courses that use Blackboard, you can access course documents, contact the instructor or TAs, and check your course grades. We have Blackboard courses that span the online spectrum: web enhanced to supplement face to face classes, blended which reduces class seat time with more online activities or fully online where students never have to come to campus. Wi-Fi and NetworkingUAlbanyWiFi is the secure wireless service used on campus by students, faculty, and staff. Log in with your NetID and Password. To connect to UAlbanyWiFi wireless service on a smartphone or tablet, the following general steps should help:
For detailed instructions, go to Getting Connected - UAlbany WiFi. UAlbany Mail is part of Microsoft’s Office 365 for Education. If you don’t already know your University e-mail address, you can see it in MyUAlbany. To connect to UAlbany Mail on a smartphone or tablet, the following general steps should help:
For detailed instructions, go to Getting Connected - UAlbany Mail. File StorageOffice 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business. Access to your S Drive, your personal space with 100MB of storage, is available when you use ITS public use computers or a personal computer. For instructions to access, go to File Storage - S: Drive. SecurityNever share password information with anyone; it keeps your data and files safe. You are responsible for maintaining the security of your computer. Be sure to have active anti-virus software installed and running, and keep the operating system and other software updated. We have recommendations of Anti-Virus Software for Personally Owned Equipment available. SoftwareMicrosoft Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on your computers and mobile devices.
Licensed software available to students at no charge are:
Source for purchasing software applications at an educational discount:
Additional information about software used by the University Community. Computers and PrintingIn the three University libraries, ITS has computers with Microsoft Office and academic software. Printers are available in the Libraries. You can print from the computers there or from your own laptop! For details and instructions, go to UniPrint Services. Personal Computers and Devices:
File StorageOffice 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business. Access to your S Drive, your personal space with 100MB of storage, is available when you use ITS public use computers or a personal computer. For instructions to access, go to File Storage - S: Drive
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