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To reset the 2-step login settings for Epay, students should contact Financial Aid, as the staff there can verify the user's identity and reset it.
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If an Authorized User log in incorrectly multiple times, the account will lock for a while (around 15 minutes), then the authorized payer may try again or reset the password.
If resetting the password and waiting for unlock do not help, Authorized Users should contact Financial Aid, as the staff there can verify the user's identity and reset it.