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Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities. |
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From off campus, you must connect to the university network via VPN to use Finesse. Before logging into Finesse, please make sure to log into Jabber first. |
- Instructions to download Jabber on MAC or PC
- Link for Cisco Finesse
- Finesse Agent Quick Reference Guide
- Finesse Supervisor User Guide
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Just like your PC, if there is loss of power in a location, a VoIP phone will also lose power and will not work. Emergency Blue Light phones located throughout the campus and in many restrooms will remain live for up to 90 minutes. Elevator phones will remain operational for up to 4 hours after a power outage. You may use any of these devices during a power outage to reach UPD. For more information about Emergency Blue Light Phones, please visit: https://police.albany.edu/BLPhones.shtml |
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