Issue
When attempting to view a CopyLeaks Similarity Report within Brightspace, you may see the below error message. Safari and Firefox users are primarily affected, or when using an incognito/private browsing session.
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Troubleshooting steps
Safari
- In the top-right left corner, click Safari → Settings.
- Click the Privacy tab.
- Uncheck the setting for "Prevent cross-site tracking".
- Try loading your Similarity Report again.
Firefox
- Open a new tab and navigate to "about:preferences".
- Search for "cookies".
- Under " Enhanced Tracking Protection" , select " Custom".
- In For the " Cookies " settingcategory, select "Cross-site Tracking Cookies".
- Try loading your Similarity Report again.
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