- When I try to join a meeting using Internet Explorer, I receive an error message that states "Cannot continue. The application is improperly formatted."
- I recorded my Zoom meeting. Where do I find the recording?
- The video in my Zoom meeting recording is freezing on playback.
- I entered my email address and password to log in. I know it is correct, but I get an error and now my Zoom account is locked.
- Can I host concurrent Zoom meetings?
- There is an audio echo/feedback in my meeting.
- My audio is not working on my iOS or Android device.
- I'm connected to wifi and experiencing issues.
- I cannot start my Zoom meeting. When I click Start Meeting, Zoom never launches.
- I cannot launch my Zoom meeting in Blackboard using Firefox.
- Firefox is my default browser and Zoom will not launch.
- Zoom crashed during a meeting and disappeared, or Zoom is installed and won't launch.
- Some of my meeting attendees cannot join Breakout Rooms.
- I have an outdated version. I want to update, but I cannot sign into Zoom.
- How do I uninstall and reinstall Zoom on my device?
- More troubleshooting advice directly from Zoom
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macOS
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Device:
1. Delete folder ~/Library/ApplicationSupport/zoom.us/data
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