Versions Compared

Version Old Version 10 New Version Current
Changes made by

Trubitt, Lisa V

Yetto Jr, James L

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Note

If your Windows computer needed the upgrade last semester, and it missed the opportunity, you may experience multiple reboots or slow logins until the upgrade is completed. This is an automatic process and the installation cannot be stopped.

What you need to know

Overview

All devices on the University network must be running on a supported operating system. On June 1, 2024, ITS will begin pushing required Win11 upgrade and Win10 updates to all university-owed computers. Computers that are too old to accommodate Win11 will receive a Win10 update instead.

Upgrade/Update before June 1 to minimize disruption

Update your university-owned machine beginning on May 1, 2024 to minimize disruption to your work. Do this yourself using your computer's Software Center, or contact the ITS Service Desk for assistance.  ITS strongly suggests installing the appropriate updates before leaving for the summer to minimize disruption when you return in the Fall.

Get Started

On May 1, 2024, the appropriate Win11 upgrade or Win10 update will be available

  • June 3, 2024 - ITS began pushing required Win 11 and Win 10 upgrades to all university owned computers. There will be no way to control when the upgrade occurs.

  • The appropriate upgrade will show in your computer's Software Center.

Insert info about how to find/use Software Center.
  • Select and follow the prompts to install. (This might be a reasonable place to reiterate starting at COB and saying how long it takes.)
  • If you would like assistance, contact the ITS Service Desk. If you have questions, visit our FAQ page.

    • What happens after June 1, 2024

    Computers will receive the required update

    • The upgrade will take 60 to 120 minutes.

    • Backup your computer

    • ITS recommends an OS upgrade be performed on the universities physical network (bring remote devices to campus) for the most reliable experience. If attempting to upgrade the OS on a remote device (laptop at home), the device needs to be connected to universities VPN

    If you need assistance, please contact the ITS Service Desk.

    Automatic upgrades began on June 1

    Warning

    Computers receive the required upgrade automatically. Installation can begin any time and will start without warning.

     

    Once

    the install begins

    started,

    they

    installation cannot be stopped

    . As updates take ~90 minutes, this can be highly disruptive. Avoid interruptions by installing upgrades/updates early

    .

    Three ways to upgrade (not sure this is needed)

    Upgrade/Update OptionsInstructionsTip/NotesSelf-service via Software Center

    We have these instructions; not sure they are all relevant or which are the right ones:

    • Backup all data before starting the upgrade/update.
    • As the upgrade takes up to  3 hours, ITS recommends starting the process at the end of the business day. Leave the machine on so it upgrades overnight, minimizing customer downtime.
    • Once the upgrade is complete, follow these instructions to make sure your computer.
    Request remote assistanceContact the ITS Service Desk.ITS will work with you remotely to complete the upgrade/update.Request in-person assistanceContact the ITS Service Desk.ITS will schedule an appointment to come to your location to complete the upgrade/update.Win11/Win10 FAQs (This page needs to be renamed)

    Upgrade Tips