M
Action
To collect log information from the Palo Alto GlobalProtect app for troubleshooting purposes, follow the steps below.
...
Open the GlobalProtect app
Open the menu Menu button
Choose Settings
Go to the Troubleshooting tab
Click the Collect Logs button
When the process completes, click Open Folder to view the collected log package (GlobalProtectLogs.zip), which you can email to the ITS Service Desk for troubleshooting
...