Common Issues |
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How to access Ivy.ai Admin Portal?
Can't access Ivy.ai Admin Portal? First Time or New User:
Returning User:
Department Lead:
Can't access or view Office Chatbot in the Admin Portal? Functional User:
Department Lead:
Chatbot widget does not appear on department/office site? User should try the following:
If incident is not resolved, provide the following details about the occurrence in a ticket submitted to ITS Service Desk.
Chatbot not rendering a response or accurate response?
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Common Inquiries |
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Training
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Maintaining IvyQuantum Inbox
Inviting a New User to the Ivy.ai Admin Portal
Deactivate or Reactivate User from Admin System
Chat Intros
Re-crawl Department/Office website
Adding an Existing Chatbot to a New Site
Update User Permissions and Roles
Add Pinned Message |
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Pulling Questions/Answers from Another Department's bot
No Confidence Email Going to Spam Folder
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New Implementations |
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Implement a New Chatbot for an Office
New Integration Request
Adding New Questions via Integrated Solution(PeopleSoft) Provide the following details for this request in a ticket to ITS Service Desk:
Implement a New Feature (QuantumSMS, QuantumIVR) Provide the following details for this request in a ticket to ITS Service Desk:
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Ivy Quantum Release and New Features |
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Quantum Brain - Knowledge Source
QuantumConnect (In development)
QuantumVoice/IVR:
QuantumMail
QuantumSMS
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Guides |
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Strengthening and Maintaining a Chatbot
Support/Help Center
Additional Resources
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Include Page | ||||
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