Minerva Chatbot
Description:
Minerva chatbot uses artificial intelligence (AI) and natural language processing to simulate conversation with users. Minerva will answer basic questions by users and provide customer support 24/7 instantaneously, in more than 50 languages. Overall, Minerva Chatbot can greatly enhance the student and faculty experience by providing fast, convenient, and reliable access to information or support services related to financial aid or billing, graduation, campus center facilities, advising, classes, transcripts, housing, admission, COVID-19, medical services, etc...
Features:
Inbox
Pinned Message
Chat Intros
Shared Brain
Live Chat
SMS
IVR
6 Knowledge Source
Client Interfaces:
Audience:
Registrar, Commencement, Financial Aid/Student Accounts, Advisement Services, Student Health Services, Residential Life, Covid Risk Management, Dean of Students, Career Services, Undergraduate Admissions, Campus Center and Finance and Administration (Budget, Accounting and Procurement Offices).
Featured PS Questions Users Can Ask Minerva:
Do I have a hold?
What is my account balance?
What is my GPA? (term/cumulative)
When can I register for classes?
Where is my class located?
Who is my advisor?
Did you receive my fafsa?
Where is my fafsa refund?
Where is my tap refund?
Ivy's Compliance and Data Security Measures |
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Ivy is HIPAA and FERPA compliant and utilizes best practices in data security and privacy. No personally identifiable information submitted to the chatbot is shared with OpenAI or anyone else. |
Common Issues |
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How to access Ivy.ai Admin Portal?
Can't access Ivy.ai Admin Portal? First Time or New User:
Returning User:
Department Lead:
Can't access or view Office Chatbot in the Admin Portal? Functional User:
Department Lead:
Chatbot widget does not appear on department/office site?
User should try the following:
If incident is not resolved, provide the following details about the occurrence in a ticket submitted to ITS Service Desk.
Chatbot not rendering a response or accurate response?
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Common Inquiries |
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Training
Maintaining IvyQuantum Inbox
Inviting a New User to the Ivy.ai Admin Portal
Deactivate or Reactivate User from Admin System
Chat Intros
Re-crawl Department/Office website
Adding an Existing Chatbot to a New Site
Update User Permissions and Roles
Add Pinned Message
Pulling Questions/Answers from Another Department's bot
No Confidence Email Going to Spam Folder
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New Implementations |
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Implement a New Chatbot for an Office
New Integration Request
Adding New Questions via Integrated Solution(PeopleSoft) Provide the following details for this request in a ticket to ITS Service Desk:
Implement a New Feature (QuantumSMS, QuantumIVR) Provide the following details for this request in a ticket to ITS Service Desk:
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Ivy Quantum Release and New Features |
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Quantum Brain - Knowledge Source
QuantumConnect (In development)
QuantumVoice/IVR:
QuantumMail
QuantumSMS
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Guides |
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Strengthening and Maintaining a Chatbot
Support/Help Center
Additional Resources
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