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This page collects common instructions for troubleshooting issues that may occur with upgrading to Microsoft 365 to help you get started.

Office App icons/shortcuts are missing

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M365 Upgrade Office App icons are missing
M365 Upgrade Office App icons are missing
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Receive "Account Issue" error after upgrade

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M365 Upgrade Account Issue Error
M365 Upgrade Account Issue Error
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Receive "Another account is signed in" error after upgrade

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M365 Upgrade Pinned Office Apps MissingAnother account is signed in Error
M365 Upgrade Pinned Office Apps MissingAnother account is signed in Error
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Installing M365 over VPN fails

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M365 apps installation errors over VPN
M365 apps installation errors over VPN
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Cannot run Oracle BI Publisher with M365

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Oracle BI Publisher does not support M365 Apps
Oracle BI Publisher does not support M365 Apps
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Using Visio, Project, or Power BI with M365

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M365 Upgrade with Visio, Project, or Power BI
M365 Upgrade with Visio, Project, or Power BI
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