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Note

If your Windows computer needed the upgrade last semester, and it missed the opportunity, you may experience multiple reboots or slow logins until the upgrade is completed. This is an automatic process and the installation cannot be stopped.

What you need to know

Overview

On

  • June

1

  • 3, 2024

,

  • - ITS

will begin

  • began pushing required

Win11 upgrade and Win10 updates

  • Win 11 and Win 10 upgrades to all university

-owed

  • owned computers.

Computers that are too old to accommodate Win11 will receive a Win10 update instead. In some cases, a computer may need to receive and complete two Win10 updates. (I see some references to the possibility of needing 2 Win10 updates but no details. Needs clarity.)

Upgrade/Update before June 1 to minimize disruption

ITS recommends updating your university-owned machine beginning on May 1, 2024 to minimize disruption to your work. Do this yourself using your computer's Software Center, or contact the ITS Service Desk to request assistance.  ITS strongly suggests installing the appropriate Win 11 upgrade or Win10 update(s) before you leave for the summer. Taking this action now will minimize disruptions when you return in Fall 2024.

What happens after June 1, 2024

Computers that are not upgraded or updated by June 1, 2024, will automatically receive the required Win11 upgrade or Win10 updates pushed to their computer. When updates are pushed, installation can begin at any time. It may start when you first connect your machine to the campus network, or at any other time. Installs cannot be stopped once they start, and they begin without warning. As updates take ~90 minutes, they can be highly disruptive. Avoid the interruption by installing upgrades/updates early.

Get Started

  1. On May 1, 2024, ITS will push the appropriate  Win11 upgrade or Win10 update to your computer's Software Center. Insert info about how to find/use Software Center.
  2. Select and follow the prompts to install. (This might be a reasonable place to reiterate starting at COB and saying how long it takes.)
  3. If you would like assistance, contact the ITS Service Desk. If you have questions, visit our FAQ page.

Three ways to upgrade (not sure this is needed)

Upgrade/Update OptionsInstructionsTip/NotesSelf-service via Software Center

We have these instructions; not sure they are all relevant or which are the right ones:

  • Backup all data before starting the upgrade/update.
  • As the upgrade takes up to  3 hours, ITS recommends starting the process at the end of the business day. Leave the machine on so it upgrades overnight, minimizing customer downtime.
  • Once the upgrade is complete, follow these instructions to make sure your computer.
Request remote assistanceContact the ITS Service Desk.ITS will work with you remotely to complete the upgrade/update.Request in-person assistanceContact the ITS Service Desk.ITS will schedule an appointment to come to your location to complete the upgrade/update.
  • Win11/Win10 FAQs (This page needs to be renamed)

    There will be no way to control when the upgrade occurs.

  • The appropriate upgrade will show in your computer's Software Center.

  • The upgrade will take 60 to 120 minutes.

  • Backup your computer

  • ITS recommends an OS upgrade be performed on the universities physical network (bring remote devices to campus) for the most reliable experience. If attempting to upgrade the OS on a remote device (laptop at home), the device needs to be connected to universities VPN

If you need assistance, please contact the ITS Service Desk.

Automatic upgrades began on June 1

Warning

Computers receive the required upgrade automatically. Installation can begin any time and will start without warning. Once started, installation cannot be stopped.

Upgrade Tips