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Welcome to the University at Albany!

Information Technology Services (ITS) provides all UAlbany students with the technology resources to do their coursework and conduct University business.
Students receive a computer account for the duration of their studies that provides access to a variety of campus IT services including:

• MyUAlbany:  Register for classes, get financial aid and billing information, check your grades, update your contact information and more.
• UAlbany Mail:  All students receive a UAlbany Mail account. Email is an official means of campus communication. All messages are sent to a student's UAlbany Mail address.
• Blackboard Learning System:  Many courses include an online component using Blackboard; some courses are offered entirely online.

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You’ll start using campus IT services right away, so it’s important to know how to access and use them. Getting started is easy! Complete the four steps below to activate your account.

1. Get Your PIN
When you matriculated, a message containing a PIN was sent the University with a broad range of IT resources.   Once you activate your account and set your password, you will have access to IT services for the duration of your studies or employment at the University at Albany.  

• New Admitted Student: You must first complete the instructions stated in the letter of acceptance sent to you by the Admissions Office.  You may be instructed to pay an undergraduate admissions deposit, or if a graduate student, you must wait for the graduate admissions office to finalize your student record after the academic department has approved your acceptance to their degree program.   Approximately two business days after completion of the required action, the University will send a message to the personal email address you provided

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• during the admissions process.

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•  The email will contain instructions about how to set your password and

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• activate your

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• To retrieve your PIN in the future, go to the www.albany.edu/myualbany and select "UAlbany Password Set/Reset".  On the Password Set page, select "Forgot your PIN?" and read the instructions.

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• Your NetID and the password you create are used for the log in to IT services at UAlbany.
• Go to the UAlbany account.
• New Employee: Human Resources must enter and complete your employee record.  Approximately two business days after Human Resources confirms you have an active employee record, you will be able to set your password to activate your UAlbany account.

Getting Started is Easy!

1. Activate your account and set your password by the steps at How to Set or Reset Password and Obtain NetID
   

2. Log on to MyUAlbany and other services using your NetID and password at https://www.albany.edu/myualbany

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• Go to www.albany.edu/myualbany. Select "STUDENT LOG ON"  Enter your NetID and password. Click "Login." You now have access to the MyUAlbany portal.
• "Sign Out" of MyUAlbany and close all browser windows to protect your information.

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• Go to www.albany.edu/myualbany. Select "UAlbany Mail." Enter your NetID and password. Click "Login." You now have a access to Outlook Web App (OWA), the web interface to your UAlbany Mail account.
• Your email address is based on your first initial and last name @albany.edu and may contain your middle initial or digits to ensure it is unique. Find it by selecting "Email Address" from the "Other Links" panel in the MyUAlbany portal.
• "Sign Out" of UAlbany Mail and close all browser windows to protect your information.
• Instructions for configuring a mail client or mobile device (phone or tablet) for UAlbany Mail can be found within OWA and in this wiki.

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1. Note

   If the confirmation message states the password was set/reset for MyUAlbany and UNIX systems but was NOT set/reset for the Windows Network, you will only have access to MyUAlbany and not to the University email service.  This can occur because your email account is still processing. Wait another four hours and then complete the password set/reset process again.  If the confirmation message states there is an error with the NetID and does not mention the password being set/reset for any system, your account has not been processed.  New students must wait until 1pm on the next business day after their student record is completed by Admissions Office or the Bursar's Office before attempting the UAlbany Password Set/Reset. For example, if your student record was completed on Friday, you must wait until after 1pm on Monday to set your password. An email is sent to a new student's personal email address when their UAlbany account is ready for activation. If you don't receive the email by 1pm on the next business day after the Admissions Office or Bursar's Office completes your student record, contact the ITS Service Desk.