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If you have trouble accessing the University's single sign on page to log in to MyUAlbany or other web applications or get an error such as "Stale Request", try the following actions to help you log in.
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Browser settings
- The browser should have cookies enabled for the albany.edu domain.
- If your browser displays a prompt about allowing pop-ups while you are using or accessing a UAlbany application, choose to allow pop-ups for albany.edu sites.
- Do not set a bookmark or favorite for the Weblogin or "Hello" page where you enter your NetID and password.
- You can find links to most University online resources on the MyUAlbany Welcome page or the ITS web site, which you may bookmark.
- Administrative users must use the direct URL to IAS and other University business applications.
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Periodically, you should clear the cache and cookies from your browser to avoid problems with page loading and authentication:
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