Action
To collect log information from the Palo Alto GlobalProtect app for troubleshooting purposes, follow the steps below.
Instructions
Windows or Mac
- Open the GlobalProtect app
- Open the menu button
- Choose Settings
- Go to the Troubleshooting tab
- Click the Collect Logs button
- When the process completes, click Open Folder to view the collected log package (GlobalProtectLogs.zip), which you can email to the ITS Service Desk for troubleshooting
Mobile
- Open the GlobalProtect app
- Open the menu button
- Choose Help
- Choose Send Logs
- Enter an address to send to, such as askIT@albany.edu, and click Email Logs
Additional Information
Based on instructions at https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS.