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This page collects common instructions for Troubleshooting issues that may occur with upgrading to Microsoft 365 to help you get started.

Receive "Account Issue" error after upgrade

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Issue

You receive an "Account Issue" error after upgrading to Microsoft 365

Resolution

  1. If you receive an error like this after launching an Office app (like Word, Excel, etc.) after upgrading to M365:


  2. Click OK.  You will be prompted to Sign in to set up Office.  


  3. Click Sign in and sign in with your UAlbany account credentials.  
  4. If prompted, select Work or school account:


  5. Once you have completed these steps, you should be able to use Microsoft 365.

Office Apps pinned to Task Bar missing

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Error rendering macro 'excerpt-include' : No link could be created for 'M365 Upgrade Pinned Office Apps Missing'.


Need more help? Contact the ITS Service Desk.


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