Attackers use a variety of methods to scam you, including text messaging, email, web forms and phone calls. Protect yourself by following a few simple rules:

1. Deny any request for Duo 2-step that you didn’t initiate and reset your password immediately! Your account has been compromised and someone has your password. Select "I'm not logging in" to report this to ITS. Scammers will continue to target you until you reset your password.

   
   

2. Be skeptical of emails that promote job opportunities for high wages doing minimal work especially if they are not from a known source (i.e. Handshake, University Offices, etc). Be aware, there are times where a job scam might appear to be sent from an albany.edu email address.
   
   

3. ITS will not contact you via any method (text, call, or email) to obtain your password or Duo 2-Step code. 
   
   

4. Use Phish Alert to report any suspicious email messages.
   
   

5. If you have any suspicious encounter via a phone call or text message in which they claim to represent UAlbany, do not respond and report it to ITS: https://albany.edu/its

Examples of scammer texts,emails, web forms and phone calls

Text Message:

UAlbany ITS does not text students. If you receive any text messages regarding your UAlbany account, DENY the request and RESET your password.

Email:

If you receive a suspicious email, REPORT it!

Web Forms: 

Be careful when providing personal information (especially account passwords) on any webform and confirm the form is from a credible source. If you have completed an online form that you suspect may be fraudulent, RESET your password as soon as possible.

Phone calls:

Scammers will pretend to be from a trusted source or organization in order to lure you into providing personal information. Be skeptical of urgency. Scammers often create a sense of urgency to pressure you into acting quickly. If a call demands immediate action, take a step back and think.

Examples

1. Bank Fraud Alert: You receive a call from someone claiming to be from your bank, stating that there has been suspicious activity on your account. They ask you to verify your account details and provide your Social Security number to secure your account. Always hang up and call your bank directly using a known number to verify the claim.
2. Tech Support Scam: You get a call from someone claiming to be from a well-known tech company, saying your computer has a virus. They ask you to install software to fix the issue, which actually gives them remote access to your computer. Never install software or give remote access to your computer based on an unsolicited call.