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Windows

  • Go to Start
  • Click Run
  • In the open box, type cmd and press Enter
  • At the prompt, type ipconfig /all and press Enter. (Note: there is a space between ipconfig and the forward slash.)
  • Locate your Ethernet adapter description. Under description, you will see the category labeled Physical Address. This is your MAC address that you will use for troubleshooting purposes. (Note: the MAC address is alphanumeric, and consists of 12 characters.

o Example: 00-B0-D0-86-BB-F7

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Find a MAC Address on the Macintosh

MAC addresses on the Macintosh are generally found on the under System Preferences.

  • Go to System Preferences
  • Click Network
  • Press Configure
  • Locate your Ethernet adapter description. The Airport ID is your MAC address that you will use for troubleshooting purposes. (Note: the MAC address is alphanumeric, and consists of 12 characters.

o Example: 00-B0-D0-86-BB-F7

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