Phone guides, manuals, and training videos

Select the guide. Use the download icon at the top right corner of the documents to download/print the learning materials.

Get Started with the UAlbany Phone System

 

Desk phones

The Cisco 8841 Telephone button diagram

Cisco 8841 Telephone Quick Reference Guide

Cisco 8841 Telephone

 

 

Cisco Jabber

   Cisco Jabber Quick Reference Guide

Jabber is a software application for Windows, Mac OS X, and mobile devices. It works in conjunction with your Cisco 8841 phone and also allows you to use your computer as your phone.  It provides an easy way to look someone up in the University Directory.  Other features include displaying someone's presence (the ability to see if someone is available), video calls, voice messaging, and conferencing capabilities. 

Self Care Portal

Use the Cisco Self Care Portal to set up features and functionality on your Cisco phone including adding Speed Dials, Call Forwarding, and Single Number Reach.

Voice Mail

 

ACD/Call Center Guides

Finesse Agent Quick Reference Guide.pdf

Finesse Supervisor Quick Reference Guide.pdf