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Windows

  1. Open your Start menu
  2. Type "cmd" and click Command Prompt in the results
  3. At the prompt, type "ipconfig" and press Enter

  4. Locate the "Ethernet adapter" section, where you will see the line for IPv4 Address.

  5. This is your IP address that you will use for troubleshooting purposes.

    The IP address is numeric (0-9), and consists of 12 characters

    Example: 169.226.000.000

Mac

  1. Go to System Preferences
  2. Click Network

  3. Select your Ethernet adapter on the left

  4. Click Advanced

  5. Go to the TCP/IP tab

  6. This shows IPv4 address that you will use for troubleshooting purposes

    The IP address is numeric (0-9), and consists of 12 characters

    Example: 169.226.000.000


Need more help? Contact the ITS Service Desk.


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