Get Help for VoiceThread

Owned by
McDonnell, Kim
Last updated: Jan 26, 2024 by
Moore, Chris S
1 min read

The University at Albany has a Platinum Service licensing agreement with VoiceThread for both faculty and students.   This enhanced service is your first stop for Email/phone support 24X7 with a 4 hour guaranteed turnaround time!

Pro Tip

24X7 VoiceThread Web Support

Submit a Help Request directly to the experts at VoiceThread support.  Once your request is submitted, VoiceThread Support will contact you directly. 

  • Take Screenshots of your technical issue in preparation to share with VoiceThread Support. 

  • Once a VoiceThread representative has replied to your request, you will be able to upload your screenshots to share and discuss further.

Check VoiceThread System Status

Vendor Status

As of February 2022, VoiceThread will implement a monthly window for maintenance.  The first Saturday of every month from 5:00 am to 9:00 am Eastern time.  You may notice some slowness during these windows, but no planned service outages.  All upcoming maintenance windows can be found on the VoiceThread Vendor Status page.

  1. VoiceThread vendor status page reporting incidents and planned maintenance.

  2. UAlbany ITS holistic system status page reporting incidents and planned maintenance.

Self-Help Tutorials

  • Explore the VoiceThread Support website for instructions, tutorials, and more about how to use features.

  • The Digital Library is a database of articles that offers guidance and inspiration about successful VoiceThread projects.

  • Quick hit video collection on creating, commenting, doodling, sharing and comment moderation.

  • VoiceThreads YouTube Channel

  • Sign up for VoiceThreads upcoming free Workshops and peruse previously recorded webinar/workshops.

Mobile Support

General steps for troubleshooting VoiceThreads Mobile App.  When in doubt, reach out to VoiceThreads 24X7 Web Support.