Authors: Jeff Goodwin, Nick Karker
Description
The AI Supercomputer SLA outlines the terms and conditions for accessing and utilizing the NVIDIA DGX Super Pod, referred to as the "AI Supercomputer." This infrastructure provides high-performance AI computing capabilities for conducting university research, teaching and learning. The service level agreement is aimed at UAlbany researchers who require advanced computational resources.
Available To
Please see the section here to see the current availability to different user groups
Features
Service Access: Non-priority access is available at no cost but is limited to a maximum of 4 GPU’s and 1TB of high-performance all-flash storage. While free access is subject to availability and is not guaranteed, the University at Albany is committed to providing reliable access to the NVIDIA cloud Infrastructure to support all research endeavors. We aim to manage resources effectively to maximize availability for both priority and non-priority users.
Resource Allocation: Access limited to a maximum of 4 GPU’s and 1TB of high-performance all-flash storage.
Service Availability
The AI Plus Supercomputing Cluster is technically available 24 hours a day, 7 days a week, and 365 days (12 months) a year (24x7x365).
Exceptions
Scheduled Maintenance: Scheduled maintenance windows will be communicated in advance. During these periods, the infrastructure may be temporarily unavailable.
Emergency Downtime: In an emergency, the infrastructure may be unavailable. Efforts will be made to restore services as quickly as possible.
Support Availability
Self-Service: 24x7x365 DGX On-Prem How-To
Full Service: ITS Service Desk business hours as posted on https://www.albany.edu/its .
Addendums/Additional Items
Data Compliance: Faculty should not upload data sets or process workloads that require compliance with sensitive data regulations, including NIST and HIPAA standards.
Contact Information
For additional information or to report an issue, please contact the ITS Service Desk during business hours or refer to the self-service support options available on the ITS website.