AI Supercomputer - Service Level Agreement (SLA)

Owned by Karker, Nicholas
Last updated: Dec 12, 2024
2 min read

The AI Supercomputer SLA outlines the terms and conditions for accessing and utilizing the NVIDIA DGX Super Pod, referred to as the "AI Supercomputer." This infrastructure provides high-performance AI computing capabilities for conducting university research, teaching and learning. The service level agreement is aimed at UAlbany researchers who require advanced computational resources.

Available To

  • Please see the section here to see the current availability to different user groups

Features

  • Users may submit up to 4 jobs at a time. While up to 4 jobs can be submitted, only 1 of those jobs will accrue priority and run at a time.

  • A single job can request up to 8 GPUs

  • A job will run up to 7 days

Resource Availability

Non-priority access provides a maximum of 8 GPU’s and 1TB of high-performance all-flash storage. In unique situations, reservations for additional resources may be granted as resource availability allows.

Service Availability

The AI Plus Supercomputing Cluster is technically available 24 hours a day, 7 days a week, and 365 days (12 months) a year (24x7x365). While free access is subject to availability and is not guaranteed, the University at Albany is committed to providing reliable access to the NVIDIA cloud Infrastructure to support all research endeavors.  We aim to manage resources effectively to maximize availability for both priority and non-priority users.

Exceptions

  • Scheduled Maintenance: Scheduled maintenance windows will be communicated in advance. During these periods, the infrastructure may be temporarily unavailable.

  • Emergency Downtime: In an emergency, the infrastructure may be unavailable. Efforts will be made to restore services as quickly as possible.

Support Availability

Addendums/Additional Items

  • Data Compliance: Faculty should not upload data sets or process workloads that require compliance with sensitive data regulations, including NIST and HIPAA standards.

Contact Information

For additional information or to report an issue, please contact the ITS Service Desk during business hours or refer to the self-service support options available on the ITS website.