askIT Knowledge Base

Information Technology Services

Find answers, instructions, and troubleshooting information about IT services at the University at Albany. For full service descriptions, visit the ITS Service Catalog.




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Administrative and Business

Jotform, Microsoft Copilot, Onbase, Student Information Systems (PeopleSoft/IAS), and more.


Infrastructure

GlobalProtect VPN, UAlbany WiFi and more.


A-Z list of all ITS services


Communication and Collaboration

UAlbany Mail, OneDrive for Business, Zoom Workplace, Microsoft Teams, and more.


Research

High-performance computing, Data visualization and more.



Need more help? Contact the ITS Service Desk.



Desktop and Mobile Computing

Desktop and Mobile Device Support, Hardware Lifecycle Services, Printing and Related Services, Software and Applications Distribution.


Teaching and Learning

Brightspace, Classroom & Learning Spaces Technology, and more.




Information Security

Identity and Access Management, Secure Computing and more.


UAlbany-CNSE Reunification and ITS Support

See the Reunification Timeline for ITS Support and other information on the transition to UAlbany IT services.





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